Before You Start Training:

All trainees must be in possession of a signed provisional driving licence on commencement of training and must satisfy the eye sight requirement.

Personal Conduct:

• The instructor will at all times behave in a professional manner towards clients.
• Clients will be treated with respect and consideration.
• The instructor will try to avoid physical contact with the client, except in an emergency or in the normal course of teaching.
• The instructor will abide by an equal opportunity policy and will not discriminate against race, colour, creed, gender or sexual orientation

Procedures for Complaints:

The instructor should check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test, the instructor should check that the client has all the necessary documentation to enable them to take the test and that the vehicle is road worthy. Instructors will advise clients when to apply for the theory and practical driving tests, taking into account local waiting times and forecast of the client’s potential for achieving the driving test pass standard. The instructor will not cancel or rearrange the driving test without the client’s agreement. In the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid the loss of the DSA fee. The instructor should at all times, to the best of his/her ability, endeavour to teach the client the correct driving skills according to DSA’s recommended syllabus

Insurance:

Fees include trainees cover for insurance liability claims whilst driving the school’s vehicle, providing the trainee is duly licensed to drive and is accompanied by or under instruction of the instructor.

Payments:

Payment for all training MUST be made after each lesson upon arrangement of next lesson. Pre-payments of block bookings are refundable at the discretion of the management, and any previous lessons or late cancellations will be charged at the full hourly rate per hour.

Intensive/Crash Courses:

• Full balance will be due upon agreement of start date
• Test fees are not refundable if course cancelled with less than 4 working days’ notice.
• Minimum 72 hours’ notice required to change or cancel training otherwise loss of agreed hours

Cancellation of Booked Lessons:

At least 48 HOURS notice must be given if there is a need to cancel or arrange a lesson booking. Failure to give this notice will result in an equivalent value of compensation. If after 2 weeks, any late payment due, will incura 25% weekly charge.

Official Driving Tests:

The school reserves the right to with hold training vehicles for the driving test if, in the instructor’s opinion, the trainee does not meet the required standard. The test fee will be forfeited if ten clear days’ notice is not given. This does not include weekends, bank holidays, the day of cancellation or the day of the test. The instructor will provide sufficient notice for the client to make alternative arrangements if they wish to continue with the test appointment.

Appointments:

Whilst every care will be taken to ensure that you receive the training at the requested time and with the instructor as booked, all bookings are made on the understanding that the school is not responsible for the postponement of training due to adverse weather conditions, mechanical break down of equipment, absence or sickness of staff or any other cause beyond our control. Neither can the school be responsible for driving tests appointments postponed by the Driving Standards Agency.

Personal Property:

Naturally, every endeavour is made to safeguard the personal property of any trainee, but we point out that the school accepts no liability whatsoever for jewellery, cash, clothing, mobilephones or any other property left in the training vehicle or on their premises unless the loss is caused by our own negligence.